Privacy Policy

1. Information We Collect

We may collect the following types of information:

a.) Personal & Account Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Account credentials and secure session data

b.) Personalization Data (User-Generated Content)

• Photos, images, custom text, and design instructions uploaded specifically for the customization and manufacturing of your bespoke products.

c.) Transaction & Support Information

• Payment details (processed securely via our third-party gateway, Razorpay; we do not store full credit card numbers on our servers).
• Order history and tracking details.
• Information provided when you open a Support Ticket or communicate with us regarding an order.

d.) Non-Personal Information & Tracking

• Browser type, device information, and IP address.
• Pages visited and time spent.
• Cookies and similar technologies used to enhance your browsing experience, manage your shopping cart, and analyze traffic.

2. How We Use Your Information

We use your information to:

• Manufacture your products: Process your uploaded images and text to create your custom gifts.
• Fulfill orders: Process payments, manage shipping, and provide tracking updates.
• Manage your account: Maintain your profile, order history, and saved preferences.
• Provide customer support: Respond to your inquiries and resolve issues via our Support Ticketing system.
• Communicate: Send automated email receipts, dispatch notifications, and review requests.
• Improve our services: Analyze website usage to enhance the user experience.
• Security: Prevent fraud and ensure a secure checkout environment.

3. Sharing Your Information

We do not sell your personal data. We only share your information with trusted third parties necessary to operate our business:

• Payment Processors: Such as Razorpay, for secure transaction processing.
• Shipping & Logistics Partners: To deliver your physical products.
• Service Providers: Secure database hosting, email automation services, and analytics tools.
• Legal Authorities: If required by law or to protect our legal rights.

4. Data Security & Storage

We implement appropriate technical and organizational measures to protect your data. Your personal information, support tickets, and uploaded customization files are stored in secure, restricted-access databases. We use SSL encryption for secure data transmission and partner with industry-leading secure payment gateways.

However, no system is 100% secure over the internet, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate information in your profile.
• Request the deletion of your account and related data (including uploaded photos).
• Withdraw consent for optional marketing communications.

To exercise these rights, please contact us or open a Support Ticket through your account.

6. Data Retention

We retain your information only as long as necessary for:

• Fulfilling your orders and maintaining your account history.
• Resolving open support tickets.
• Legal, tax, and accounting compliance.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: