At Cart My Wish, we take immense pride in crafting premium personalized gifts. Because each item is custom-made uniquely for you, our return and refund policies differ from standard e-commerce stores. Please read the following carefully before placing an order.
1. Personalized Products (The General Rule)
Due to the custom nature of our products, all sales of personalized items are final. We cannot accept returns, exchanges, or process refunds for items that have been printed, engraved, or customized with your specific text, photos, or designs if you simply change your mind.
2. Valid Reasons for Returns or Replacements
We stand behind the quality of our work. We will gladly issue a free replacement or a full refund if your order falls under any of the following categories:
- Damaged in Transit: The product arrives broken, chipped, or physically damaged.
- Manufacturing Defect: The item itself is faulty (e.g., a clock mechanism does not work).
- Our Error: We made a spelling mistake, printed the wrong image, or sent you the wrong product entirely.
*Note: In the case of transit damage or our error, we will typically ship a replacement at no extra cost to you rather than requiring you to ship the broken item back.
3. Invalid Reasons for Returns
We cannot offer refunds or replacements for the following issues:
- Customer Typos: Spelling or grammatical errors submitted by the customer during the ordering process.
- Poor Image Quality: Blurry, pixelated, or dark prints resulting from low-resolution photos uploaded by the customer.
- Color Variations: Slight color differences between what you see on your digital screen and the final printed physical product (standard in all printing processes).
- Delayed Delivery: Delays caused by the courier service once the package has been dispatched from our facility.
timer4. How to Report an Issue (The 48-Hour Window)
If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery.
- Log in to your Cart My Wish account.
- Navigate to your Orders page.
- Click the "Report an Issue" button next to the specific order to open a Support Ticket.
- Please attach clear photographs of the damaged/incorrect item and the original packaging. Unboxing videos are highly recommended and speed up the resolution process.
Once your ticket is reviewed and approved, we will process your replacement or refund within 3-5 business days.
5. Order Cancellations & Modifications
Because we strive to deliver your gifts as quickly as possible, production begins shortly after an order is placed.
- Cancellations: You may cancel your order for a full refund within 2 hours of placing it. After 2 hours, the materials are already being prepped, and the order cannot be canceled.
- Modifications: If you realize you made a typo or uploaded the wrong photo, please open a Support Ticket immediately. We will do our best to update the order if it has not yet entered the printing phase, but we cannot guarantee modifications after the order is placed.
6. Non-Personalized Items
If you purchase any non-personalized, standard items from our store (e.g., blank accessories, standard packaging), you may return them within 7 days of delivery in their original, unused condition. The customer is responsible for return shipping costs.
7. Refund Processing
If a refund is approved via our Support Ticketing system, it will automatically be credited back to your original method of payment (e.g., Razorpay, Credit Card, UPI). Please allow 5-7 business days for the funds to appear in your account, depending on your bank's processing times.